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Privacy Policy

Who we are and why this matters

LoveBedtime cannot boast 100+ years of being in business. We’re relatively new to all of this. But every new company has to start somewhere and most of us are not fly-by-night cowboy firms in it for a quick buck. The fact we are new is in many ways good, because we are up to date with modern practices and the responsibilities companies must adhere to.

In the world we live in today, that responsibility sadly includes what we do with data. And if you buy from us, which we very much hope you do, that will include your data. But fear not, we take this very seriously and have put this privacy policy together to explain in as simple terms as possible, exactly what this means to you.

The fact that you’ve clicked on this page means you are either genuinely interested or made a wayward mouse click! Either way, you’re here now, so belt yourself in and please read on…


What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages and all e-commerce sites. We use cookies to keep track of what you have in your basket. Please note that cookies can’t harm your computer. We don’t store personally identifiable information.

We use the following cookies:

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website. For this purpose, we use Google Analytics (see below).
  • Functionality cookies – These cookies are used to recognise you when you return to our website.

To order products from Love Bedtime, you need to have cookies enabled. You can enable/disable cookies in your browser. If you don’t wish to enable cookies, you’ll still be able to browse the site.


Google Analytics

When someone visits LoveBedtime we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to learn things such as the number of visitors to the various pages of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.


Mailing Lists

Some parts of our website give the opportunity to interact with us. For example, you might choose to take part in our colour selection research – where you help us create the colours that our customers want. Or you might join our newsletter. For this we use a company called MailChimp. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us on admin@lovebedtime.co.uk.


What we do with your data and how is it protected?

At Love Bedtime, we are committed to protecting your privacy. This means we only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation 2018). Our need for your data is to process your order. The type of information we will collect about you includes: your name, address, phone number and email address.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

PLEASE NOTE: WE DO NOT SHARE YOUR INFORMATION WITH ANYONE. The only time we would disclose your personal data would be where we are required by law to pass on information or if we believe action is necessary for fraud, cybercrime or to protect the website, rights, personal safety of person/s.


What about your payment details?

All of your sensitive card information you input when purchasing from us is handled by Stripe Pay or Paypal, in a totally secure environment. This means we have no access to your card details.


Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to admin@lovebedtime.co.uk.


Updates to our policy

We will review our policy from time to time. The last update was made on 20th May 2018.